Scalacoms

Get Up To 60% OFF on Yearly Plans!

Scalacoms

Contact Info

+263 77 954 7141

info@scalacoms.com

Get Started
Recommended Services
Supported Scripts
WordPress
Node.js
Joomla
Drupal
phpBB
Shopify
Magento
Laravel



Scalacoms Private Limited, is referred to in this document as (“Scalacoms”).

Scalacoms is committed to respecting and protecting the personal information and data of its visitors and customers. This Privacy Policy covers the site https://www.scalacoms.com. Scalacoms does not collect personally identifiable information (any information by which you can be identified) when you visit our site, unless as specifically provided in this Policy or if you choose to provide that information to us. Scalacoms does NOT discriminate against individuals for exercising their privacy rights under applicable laws. This Policy is incorporated into, and made a part of, the Terms of Service (“TOS”) Agreement found at Terms of Service.

INFORMATION COLLECTED

The information that Scalacoms collects is hosted on servers located in the United Kingdom (U.K.), unless otherwise provided. By using the Scalacoms’ services, you freely and expressly give Scalacoms your consent to export your information and data to the U.K.

USE OF INFORMATION

Scalacoms does NOT trade, rent or sell your personal information or data to any other organization or third party, except as provided specifically in this Policy.

Scalacoms has structured its websites so that individuals may visit us on the Web without revealing personally identifiable information. Scalacoms uses information it collects to provide and collect payment for its web hosting solutions and other services. Passively collected information, such as information collected from or about your device including through the placement or reading of cookies or other tracking technologies is used to provide a customized experience as you use Scalacoms’ services.

A) Customer Contact and Account Information: The information collected from customers is used to manage each customer’s account (e.g., billing and account management) and to promote other products or services that Scalacoms believe may be of interest to its customers. Scalacoms may also generate non-identifying and aggregate profiles from information that customers provide during registration. Scalacoms may use this aggregated and non-identifying information to promote advertisements that appear on Scalacoms’ website and in connection with its services. All such aggregated and non-identifying information that Scalacoms collects, as well as any analysis of such information that Scalacoms produces, is proprietary information of Scalacoms.

B) Analytics and Statistics: Scalacoms uses information gathered from its website analytics (e.g., user IP addresses) to help diagnose problems with Scalacoms’ servers, and to administer and optimize Scalacoms’ website. Scalacoms also collects broad demographic information from this data to help improve its website and services. Any statistics gathered by Scalacoms are proprietary property of Scalacoms.

C) Support and Email Inquiries: Scalacoms may use the contact information provided in customer surveys to follow up on survey answers. Scalacoms may also contact you to highlight the changes Scalacoms makes in response to your feedback.

Scalacoms may share aggregated, non-personally identifying information obtained from customer surveys with third parties.

Scalacoms may access, preserve and share customer information with companies, organizations, governmental entities, or individuals outside of Scalacoms if we believe, in good faith and in our sole discretion, that the law requires us to do so. This may include, but is not limited to, responding to court orders or other legal processes. Scalacoms may access, preserve, and share customer information as necessary to: establish or exercise Scalacoms’ legal rights or defend against any claim including threatened claims; investigate, prevent, or take action regarding suspected fraud or other illegal activities; prevent death or serious physical harm to any person; or investigate violations of Scalacoms’ Terms of Service.

In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers (“ICANN”) or certain registries, domain name registration information has to be made available and accessible to the public through a “WHOIS” search. The WHOIS is a publicly accessible database that lists the domain name registration information for a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date. Scalacoms may deposit your domain registration information with a third-party escrow provider to comply with ICANN requirements. At times, customers may receive solicitations that result from searches of the publicly available databases by other companies or individuals. Any such solicitations or SPAM do not come from Scalacoms and Scalacoms does not control the use of WHOIS information by third parties.

DATA SECURITY

Scalacoms uses multiple security measures to prevent the loss, misuse and alteration of the information under our control. Your data is protected using Secure Socket Layer (SSL) encryption technology, the industry standard. This encrypts order data and is designed to aid in ensuring the accuracy and security of that customer information. In the unlikely event of a data breach, Scalacoms will notify the appropriate regulatory and/or legal authorities, as well as affected customers/individuals, within seventy-two (72) hours.

Accessing, Modifying & Deleting Your Information

Scalacoms allows customers to access, update, and correct inaccuracies in your personal information in Scalacoms’ custody and control, subject to certain exceptions prescribed by law. Scalacoms also allows individuals and customers to delete their personal information which is in Scalacoms’ custody and control, by requesting erasure of the same. Customers and individuals may request access, updating/corrections of innacuracies, and erasure of personal information Scalacoms has in its custody or control by accessing the Account Manager or by contacting support via email, phone, or online chat.

To ensure customers receive the information they need to manage their account and protect their privacy, Scalacoms asks that customers keep their contact and billing information up to date. Customers can update all account-related information directly through the Account Manager. Alternatively, customers can contact Scalacoms Support for futher assistance.

Access

You have the right to know whether Scalacoms processes personal information about you and, if it does, to access data Scalacoms holds about you and certain information about how Scalacoms uses and shares it.

Correction

You have the right to require Scalacoms to correct any personal information held about you that is inaccurate and have incomplete data completed. If you request correction, please explain in detail why you believe the personal information is inaccurate or incomplete so that we can assess whether a correction is required.

Erasure

You may request that Scalacoms erase the personal information it holds about you in the following circumstances: (1) where you believe it is no longer necessary for Scalacoms to hold the personal information; (2) you withdraw your consent to the processing of the personal information, and Scalacoms was processing it on the basis of your consent. Please provide as much detail as possible on your reasons for the request to assist Scalacoms in determining whether you have a valid basis for erasure.

Restriction of Processing

You have a right to require us to stop processing the personal information Scalacoms holds about you other than for storage purposes in the following circumstances: (1) you believe the personal information is not accurate for the period it takes for us to verify whether the data is accurate; Scalacoms wishes to erase the personal information as the processing it is doing is unlawful, but you want Scalacoms to simply restrict the use of that data; (3) Scalacoms no longer needs the personal information for the purposes of the processing but you require it to retain the data for the establishment, exercise or defense of legal claims; or (4) you have objected to Scalacoms processing personal information it holds about you on the basis of its legitimate interest and you wish it to stop processing the personal information while it determines whether there is an overriding interest in Scalacoms retaining such information.

Withdrawal of Consent

Where you have provided your consent to Scalacoms processing your personal data, you can withdraw your consent at any time by visiting the Account Manager, or by contacting Scalacoms at privacy@scalacoms.com

Customers are asked to provide certain personal information when they sign up for Scalacoms services, including name, address, email address, telephone number, and billing information (such as a credit card number). In addition, to register a domain name, customers are asked to provide this information for the registrant, administrative contact, technical contact and billing contact of the domain name for submission to the appropriate domain registry or registration database. Scalacoms also makes use of technologies like cookies in order to keep track of visitors and registered customers and to relate one computer transaction to a later one. You may set your web browser to notify you when you receive a cookie or change the settings on your web browser to clear or disable cookies. If you decide to disable cookies, you may not be able to take full advantage of all of the features of Scalacoms’ website.  Scalacoms does not control use of these cookies and is not responsible for information collected through them. By becoming a customer, you expressly consent to the collection of the aforementioned information.

CHILDREN UNDER 18

Scalacoms does not sell products or services for purchase by children. Customers must be at least 18 years of age. Any individual under the age of 18 (“Minor”) must have a parent or guardian accept the Terms of Service in order for the Minor to become a Customer. If you are under 18, we strongly encourage you to use our website only with the involvement of a parent or guardian.

INTERNATIONAL TRANSFERS

The personal data we collect within your country may be transferred outside of your country to Scalacoms or its third-party contractors or service providers for the purposes described in this Privacy Policy, and when you provide us your personal data, you consent to any such transfers. As required by law, we rely on adequacy decisions, appropriate safeguards, or derogations when we transfer personal data across international borders.

If you are located in the EEA, UK, or Switzerland, you may request information about how we transfer your personal data across borders by contacting us at privacy@scalacoms.com

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to privacy@scalacoms.com.

CHANGES TO POLICY

Scalacoms reserves the right to revise, amend, or change this Policy at any time and in any manner by posting such changes on our site. We encourage you to periodically check our site for changes to this Policy since your continued use of the site following any changes to this Policy will be deemed to constitute your acceptance of such change. The operative and effective version of this Policy will be the latest version available on the site.

If you have questions or concerns regarding this Policy, you should contact us by email at privacy@scalacoms.com.